Effective Date: August 26, 2025
By accessing and using the services of Elviora ("we," "us," or "our"), you ("client" or "you") agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.
Elviora provides wellness and spa services including but not limited to:
All services are provided by licensed and certified practitioners in accordance with Canadian health and safety regulations.
Appointments must be booked in advance through our website, phone, or email. We recommend booking at least 48 hours in advance to ensure availability.
Payment is due at the time of service. We accept cash, debit, and major credit cards. All prices are listed in Canadian dollars (CAD) and include applicable taxes.
Current service prices are as follows:
Prices are subject to change with 30 days' notice posted on our website.
Clients must provide at least 24 hours' notice to cancel or reschedule appointments. Cancellations made with less than 24 hours' notice may be subject to a 50% cancellation fee. No-shows will be charged the full service fee.
Clients must disclose any health conditions, injuries, allergies, or medications that may affect treatment. This information is kept confidential and used solely for treatment planning.
Certain conditions may prevent or modify treatment. Our practitioners reserve the right to refuse or modify service based on health considerations.
We maintain enhanced cleaning protocols and follow all public health guidelines as mandated by Toronto Public Health and Ontario health authorities.
All services are provided in a professional, therapeutic environment. Inappropriate behavior or requests will result in immediate termination of service without refund. We maintain strict professional boundaries in accordance with regulatory college standards.
Client information is kept confidential in accordance with Canadian privacy legislation. Please refer to our Privacy Policy for complete details on data handling practices.
Elviora's liability is limited to the cost of services provided. We are not liable for any indirect, incidental, or consequential damages. Clients participate in services at their own risk and are advised to consult healthcare providers for medical conditions.
All content on our website, including text, images, logos, and treatment protocols, is the property of Elviora and protected by Canadian copyright law.
Any disputes will be resolved through mediation in Toronto, Ontario, under Canadian law. These terms are governed by the laws of Ontario and Canada.
Gift certificates are valid for one year from date of purchase and are non-refundable. Lost or stolen certificates cannot be replaced.
We reserve the right to modify these terms at any time. Updated terms will be posted on our website with the effective date. Continued use of our services constitutes acceptance of modified terms.
For questions about these terms, please contact us:
Elviora Wellness Sanctuary