Privacy Policy

Last updated: November 6, 2025

1. Introduction

Elviora ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our services.

2. Information We Collect

Information You Provide

  • Account Information: Name, email address, password
  • Payment Information: Billing details (processed securely through third-party payment processors)
  • Profile Information: Optional details like job title, company, social media links
  • Communications: Messages sent through our contact forms or support channels
  • Course Data: Progress, completion status, quiz responses, project submissions

Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent, click patterns
  • Device Information: Browser type, operating system, IP address
  • Cookies: See our Cookie Policy for details

3. How We Use Your Information

We use your data to:

  • Provide and improve our educational services
  • Process transactions and send receipts
  • Communicate about courses, updates, and promotions
  • Personalize your learning experience
  • Analyze usage patterns to enhance our platform
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your data based on:

  • Contract: To fulfill our agreement to provide services
  • Consent: When you opt in to marketing or optional features
  • Legitimate Interests: To improve services and ensure security
  • Legal Obligation: To comply with applicable laws

5. Data Sharing and Third Parties

We may share your information with:

Service Providers

  • Payment Processors: Stripe, PayPal (for transaction processing)
  • Email Services: For sending course updates and communications
  • Analytics: Google Analytics (anonymized data)
  • Hosting: Cloud infrastructure providers

Legal Requirements

We may disclose information if required by law, court order, or to protect our rights.

Business Transfers

If Elviora is acquired or merged, your data may be transferred to the new entity.

6. Data Retention

We retain your information:

  • Account data: Until you delete your account, then 90 days
  • Course progress: As long as you have access to courses
  • Transaction records: 7 years for tax and legal purposes
  • Marketing data: Until you unsubscribe or request deletion

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate information
  • Erasure: Request deletion of your data
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a machine-readable format
  • Object: Opt out of certain types of processing
  • Withdraw Consent: For consent-based processing

To exercise these rights, contact us at [email protected].

8. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for international transfers.

9. Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Regular security audits
  • Access controls and authentication
  • Employee training on data protection

However, no system is completely secure. We cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect information from children. If we discover we have collected data from a child, we will delete it promptly.

11. Marketing Communications

You may receive promotional emails if you:

  • Opt in during registration
  • Sign up for our newsletter
  • Purchase a course (transactional emails)

You can unsubscribe at any time using the link in our emails or by contacting us.

12. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or prominent notice on our website.

13. Contact Us

For privacy questions or to exercise your rights, contact:

Elviora
27 Charlotte St, Birmingham B3 1PT, United Kingdom
Email: [email protected]
Phone: +44 070 3141 9921

14. Supervisory Authority

If you're in the EU/EEA, you have the right to lodge a complaint with your local data protection authority.